Frequently Asked Questions
Q: Do you accept insurance and which one?
We accept most major insurance plans. Please call your insurance company prior to appointment to confirm that we are in network with your plan. Our acceptance of a specific health plan is subject to change. Our email address for billing questions is email@example.com…
Q: What is your appointment policy?
Monday through Friday with free valet parking. The office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. Our physicians are available for emergencies 24 hours a day; 7 days a week.
Q: I have questions. Who can I call for assistance?
We realize you may have questions in between scheduled visits. Our office staff will relay questions to our nurses and physicians, as needed, and get back with you promptly. During office hours, our registered nurses will forward information concerning medical emergencies to our physicians. After hours and on weekends, the “on-call” physician can be reached through the answering service by calling (309) 823-0300.
Our billing department is ready to help you. For your convenience, please contact our billing department by telephone at 309.454.5900.
Q: What To Bring To Your Appointment?
For your visit, please bring your insurance card(s), photo ID and a list of your current medications. Please call insurance company prior to appointment to make sure physician/facility is in network with your insurance plan. If your insurance plan requires a written referral form please bring the form to your appointment and give it to our receptionist when you arrive. If you are unsure as to whether or not you need a referral form, please call the member services number on your insurance card.
Co-payments and balances are collected at the time of service. We accept cash, personal checks or VISA/Mastercard.
Please arrive about 15 minutes early for your first visit. It is necessary for you to complete patient forms prior to seeing your doctor. If you have lab work or recent x-rays relevant to your visit, please bring them as well. For your convenience, forms are available for download on our Patient Forms page.